
State Farm® Insurance Agent Kira Schnell-Harrison
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jake Med
February 28, 2025
"Haylee was very friendly and helpful thank you again"
"Thank you, Jake! I'm happy to know that Haylee was friendly and helpful during your visit. We appreciate your feedback and look forward to assisting you with any insurance needs."
Tiffany Sullivan
February 14, 2025
"Avoid Kira and this nightmare of an office. I was referred by a family member and I gave them all of my existing insurance information for home, auto, umbrella and boat. Not one thing was done properly. Left messages and emails for the agent Kira to contact me and no response. I switched to another State Farm agent and they couldn't believe how all the information was messed up. I have paid everything in full and now have to start all over again thanks to the laziness of Kira and her office staff."
"We're truly sorry to hear about your experience, Tiffany. Providing exceptional service is our top priority, and we always strive to support our customers. That said, we’re glad you’ve found an agent who better fits your needs. Rest assured, your policies and premiums should transfer smoothly, so there’s no need to start over. If there's anything else we can do for you, please don’t hesitate to reach out."
Miguel Valdes
February 7, 2025
"Karisa was awesome! I called my old insurance to try and lower my rate and they didn’t even try. I reached out to Karisa and she was able to lower my rate and add extra coverage that I didn’t have with my old insurance. She was so easy to deal with."
"Thank you, Miguel! I'm glad to hear that Karisa was able to assist you in lowering your rate and adding extra coverage. It's wonderful to know she made the process easy for you. If you have any more questions or need further assistance, feel free to reach out anytime."
Todd Wilcox
February 3, 2025
"Everyone there was all smiles and professional, Karisa was able to help me as swiftly as possible and that was the most appreciated thing."
"Thank you, Todd, for sharing your experience! I'm happy to know that Karisa was able to assist you swiftly and professionally. We truly appreciate your kind words and are here to help with any future needs. Feel free to reach out anytime!"
Jason Oliver
January 31, 2025
"Kira, Carl, Jamaya and Haylee treated my wife and I like family. Just an amazing overall experience. Patient, kind and informative. We got the best overall value in services for our money. Good vibes and great customer service 🙌."
"Thank you, Jason! I'm so happy to hear that you and your wife felt like family with us. It's wonderful to know that Carl, Jamaya, and Haylee provided you with such a positive experience. We're grateful for your appreciation of our service and the value we offer. If you ever have more questions or need assistance, we're here to help!"
Sharon Giles
January 30, 2025
"personal and professional – – – they give advice/service in a manner that is so very welcoming!"
"Thank you, Sharon, for your wonderful feedback! I'm happy to know that you felt welcomed by our personal and professional approach. If you ever need further assistance or advice, don't hesitate to reach out. We're here to help!"
Claudine Barthelemy
January 23, 2025
"The staff are exceptional. They always help with great customer service! I highly recommend them for all your service needs"
"Thank you, Claudine, for your feedback! We're glad our team met your expectations. If you need assistance in the future, feel free to reach out. We're here to help!"
Payton Kopfer
January 23, 2025
"Haylee is the best! She was very understanding and super helpful. I highly recommend her and this agency!"
"Thank you, Payton, for your wonderful feedback! We're so happy to know that Haylee provided you with such understanding and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Skylar
January 23, 2025
"Loved working with Haylee! She was a huge help and very kind, highly recommend!"
"Thank you, Skylar! I'm so happy to know that Haylee was able to assist you and that you found her kindness and help valuable. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Michelle Thorne
January 22, 2025
"Kira and her agency made our process of switching insurances incredibly easy. It’s been nice to have our home and auto bundled together to make it easier for us to manage."
"Thank you, Michelle, for your wonderful feedback! I'm glad to know that our team made the transition to new insurance smooth for you. If you have any questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Kristopher Rosenfeldt
January 22, 2025
"Love our agent Haylee , She helped us with our car and home owner insurance, very easy to work with and explained everything in full detail, it was a great experience from start to finish. Thanks , Kris R"
"Thank you, Kris, for sharing your experience! I'm happy to hear that Haylee made the process of setting up your insurance smooth and informative. It's wonderful to know that everything was explained clearly and that you found the experience enjoyable from start to finish. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Ava White
January 22, 2025
"Haylee has been nothing short of amazing while searching for new insurance! I HIGHLY suggest using her for any new policies! She got me the best coverages at the lowest rates and I’ve been searching around for a month! She is patient, kind, and actually cares about saving her clients money! I will never shop with anyone else again! Give her a call if you want a nice pleasant insurance experience!"
"Thank you, Ava, for sharing your experience with Haylee! We're so happy to know she provided you with excellent service while finding great insurance coverage. Her dedication to helping others is truly appreciated. If you ever need assistance or have questions, feel free to reach out to our office. We're here to help!"
Liz Marlow
January 21, 2025
"Kira and team go above and beyond to help! So responsive. She always looks at my policies to make sure I have the coverage I need and she doesn't oversell things you don't need."
"Thank you, Liz, for your wonderful feedback! I'm happy to know that our team's efforts to provide responsive service is appreciated. It's important to us that we meet your needs without overselling. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Viktorija Dobrovolskyte
January 18, 2025
"Terrible Experience – Avoid This Agency We have been a loyal State Farm customer for over three years, but our family experience with Kira Schnell Harrison’s agency has been nothing short of a nightmare. We strongly recommend avoiding this agency. Here are the major issues we’ve experienced: 1. Placed in Collections Without Notification • My husband was shocked to learn that our business was sent to collections for an unpaid workers’ compensation bill, which he was never notified about. Despite multiple calls to the agency over the past year to ensure our policies was up to date, no one informed us of any issues. • When we contacted Carl Buchberger, the person responsible for billing, he refused to provide any explanations and dismissed our concerns with an unprofessional attitude—he even laughed on the phone. 2. Failure to Remove Sold Vehicles • We sold two vehicles on December 26, 2024, and notified the agency. Despite their assurances that the vehicles would be removed from the policy, we discovered weeks later that one vehicle is still active and we have to pay for it! 3. Duplicate Policies Without Notification • Also, we just found out that we’ve been paying for two workers’ compensation policies instead of one. We never needed two policies! 4. Unprofessional and Unresponsive Team • Kira Schnell Harrison has been completely unresponsive during this entire ordeal. Her staff, particularly Carl, has been dismissive, unhelpful, and careless. We’ve been trying to resolve these issues, but no one takes responsibility. This agency has caused us unnecessary stress, wasted time, and financial losses. We have been in business for almost 20 years and have never experienced this level of incompetence and disregard from any insurance company or agency. If you need an agency you can trust, this is NOT it. Stay far away from Kira Schnell Harrison’s State Farm agency."
"Thank you for taking the time to share your experience. We’re deeply sorry to hear about the challenges you’ve faced and the frustration this has caused. Please know that your concerns are taken very seriously, and we genuinely regret that we fell short of meeting your expectations. Your feedback highlights areas where we need to improve, and we want to make things right. We’d like to address the issues you mentioned, including the billing confusion, policy updates, and communication breakdowns, to ensure you feel heard and supported. Our team is committed to providing the exceptional service our customers deserve, and we regret that this wasn’t your experience. We’d appreciate the opportunity to connect with you directly to resolve these concerns and rebuild your trust. Please don’t hesitate to reach out to me personally, or let us know the best time to contact you. Thank you for bringing this to our attention, and we hope to work together toward a resolution. Sincerely, Kira Schnell Harrison State Farm Agent"
Amanda Hingston
January 17, 2025
"Karisa was a great help in switching me to State Farm Auto Insurance! She explained all of the auto benefits really well and was able to assist me in getting a quote that fit my family’s needs."
"Thank you, Amanda! I'm so happy to hear that Karisa was able to assist you with switching to State Farm Insurance. It's wonderful to know she explained the benefits clearly and helped find a quote that suits your family's needs. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Enrique Ortiz
January 16, 2025
"They go above and beyond with assisting you through your claims and any questions or information you may need. Thank you guys so much!"
"Thank you, Enrique, for your wonderful feedback! I'm glad to know that our team has been able to assist you effectively with your claims and any questions you had. Your appreciation means a lot to us. If you ever need further assistance or have more questions, feel free to reach out. We're here to help!"
Karisakaczorowski Kaczorowski
January 10, 2025
"I had a great experience at this agency! I can’t say enough great things about this office!! Highly recommend for all of your insurance needs!"
"Thank you, Karisaka, for your fantastic review! I'm so happy you had a great experience with our office. Your recommendation means a lot to us. If you ever need assistance with your insurance needs, feel free to reach out anytime. We're here to help!"
Claudia Garcia
November 23, 2024
"Very friendly and helpful!"
"Claudia, Thank you for your kind words! I'm happy to know you found our team friendly and helpful. We always strive to provide the best service possible. If you ever need anything else, we're here for you! Best regards, Kira Harrison"
Amber Muhlhan
November 22, 2024
"Kira and her staff always take good care of us. They are so welcoming and approachable and we trust them with all of our insurance!"
"Amber, thank you so much for your wonderful review! We're happy to know that you feel welcomed and well taken care of by our team. Your trust in us for all your insurance needs means a lot. If you ever have any questions or need further assistance, we're always here to help!"
Thomas Romza
November 6, 2024
"Carl is the best! Great guy and worked with me to get my coverage/cost where it needed to be."
"Carl is indeed fantastic! I'm glad he could help you find the right coverage and cost. We appreciate your feedback and look forward to assisting you with any future needs. Thanks for choosing our office! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
John Wolff
August 7, 2024
"All went well going from one agent to another agency."
"Hey John, thanks for the awesome review! I'm glad everything went smoothly with your transition to our agency. If you ever need anything, we're here to help! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Saleem Kazi
July 18, 2024
"Kira Schnell-Harrison, she is a wonderful and knowledgeable lady knows how to solve the problems and make suggestions for the future. On top easier to communicate."
"Hi Saleem, thank you so much for your wonderful review! I'm so happy to know that you found my service knowledgeable and easy to communicate with! Your satisfaction is my top priority, and I'm grateful for your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Frank Scheithe
May 29, 2024
"Great office to work with thank you Sophie and the team at that office for great work."
"Frank, I'm happy to hear you had a great experience with Sophie and our team! We're grateful for your positive feedback and look forward to assisting you further. Your satisfaction is our priority! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
David Kent
May 22, 2024
"Nice people at State farm, Friendly and fast thank you."
"David, we're thrilled you're pleased with our service! Our team is grateful for your positive feedback and we're happy to have provided you with excellent insurance options. If you ever need assistance in the future, feel free to reach out. Thank you for choosing us! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Regina Ofiara
May 14, 2024
"Sophie A. was awesome to work with at State Farm. She made recommendations that resulted in an increase in my coverage and a decrease in my cost. She promptly responded to my communications via phone and email. A very efficient process that resulted in a significant savings with my insurance coverage costs."
"Regina, I'm thrilled to hear about the increase in your coverage and decrease in costs! Your satisfaction is our priority, and I'm pleased that our efficient service resulted in significant savings for you. Thank you for choosing our office for your insurance needs! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"