Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Oliver

Jason Oliver

January 31, 2025

5  out of  5
rating by Jason Oliver
"Kira, Carl, Jamaya and Haylee treated my wife and I like family. Just an amazing overall experience. Patient, kind and informative. We got the best overall value in services for our money. Good vibes and great customer service 🙌."
We responded:
"Thank you, Jason! I'm so happy to hear that you and your wife felt like family with us. It's wonderful to know that Carl, Jamaya, and Haylee provided you with such a positive experience. We're grateful for your appreciation of our service and the value we offer. If you ever have more questions or need assistance, we're here to help!"
Profile photo of Sharon Giles

Sharon Giles

January 30, 2025

5  out of  5
rating by Sharon Giles
"personal and professional – – – they give advice/service in a manner that is so very welcoming!"
We responded:
"Thank you, Sharon, for your wonderful feedback! I'm happy to know that you felt welcomed by our personal and professional approach. If you ever need further assistance or advice, don't hesitate to reach out. We're here to help!"
Profile photo of Claudine Barthelemy

Claudine Barthelemy

January 23, 2025

5  out of  5
rating by Claudine Barthelemy
"The staff are exceptional. They always help with great customer service! I highly recommend them for all your service needs"
We responded:
"Thank you, Claudine, for your feedback! We're glad our team met your expectations. If you need assistance in the future, feel free to reach out. We're here to help!"
Profile photo of Payton Kopfer

Payton Kopfer

January 23, 2025

5  out of  5
rating by Payton Kopfer
"Haylee is the best! She was very understanding and super helpful. I highly recommend her and this agency!"
We responded:
"Thank you, Payton, for your wonderful feedback! We're so happy to know that Haylee provided you with such understanding and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Skylar

Skylar

January 23, 2025

5  out of  5
rating by Skylar
"Loved working with Haylee! She was a huge help and very kind, highly recommend!"
We responded:
"Thank you, Skylar! I'm so happy to know that Haylee was able to assist you and that you found her kindness and help valuable. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Michelle Thorne

Michelle Thorne

January 22, 2025

5  out of  5
rating by Michelle Thorne
"Kira and her agency made our process of switching insurances incredibly easy. It’s been nice to have our home and auto bundled together to make it easier for us to manage."
We responded:
"Thank you, Michelle, for your wonderful feedback! I'm glad to know that our team made the transition to new insurance smooth for you. If you have any questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Profile photo of Kristopher Rosenfeldt

Kristopher Rosenfeldt

January 22, 2025

5  out of  5
rating by Kristopher Rosenfeldt
"Love our agent Haylee , She helped us with our car and home owner insurance, very easy to work with and explained everything in full detail, it was a great experience from start to finish. Thanks , Kris R"
We responded:
"Thank you, Kris, for sharing your experience! I'm happy to hear that Haylee made the process of setting up your insurance smooth and informative. It's wonderful to know that everything was explained clearly and that you found the experience enjoyable from start to finish. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of Ava White

Ava White

January 22, 2025

5  out of  5
rating by Ava White
"Haylee has been nothing short of amazing while searching for new insurance! I HIGHLY suggest using her for any new policies! She got me the best coverages at the lowest rates and I’ve been searching around for a month! She is patient, kind, and actually cares about saving her clients money! I will never shop with anyone else again! Give her a call if you want a nice pleasant insurance experience!"
We responded:
"Thank you, Ava, for sharing your experience with Haylee! We're so happy to know she provided you with excellent service while finding great insurance coverage. Her dedication to helping others is truly appreciated. If you ever need assistance or have questions, feel free to reach out to our office. We're here to help!"
Profile photo of Liz Marlow

Liz Marlow

January 21, 2025

5  out of  5
rating by Liz Marlow
"Kira and team go above and beyond to help! So responsive. She always looks at my policies to make sure I have the coverage I need and she doesn't oversell things you don't need."
We responded:
"Thank you, Liz, for your wonderful feedback! I'm happy to know that our team's efforts to provide responsive service is appreciated. It's important to us that we meet your needs without overselling. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Viktorija Tomas

Viktorija Tomas

January 18, 2025

1  out of  5
rating by Viktorija Tomas
"Terrible Experience – Avoid This Agency We have been a loyal State Farm customer for over three years, but our family experience with Kira Schnell Harrison’s agency has been nothing short of a nightmare. We strongly recommend avoiding this agency. Here are the major issues we’ve experienced: 1. Placed in Collections Without Notification • My husband was shocked to learn that our business was sent to collections for an unpaid workers’ compensation bill, which he was never notified about. Despite multiple calls to the agency over the past year to ensure our policies was up to date, no one informed us of any issues. • When we contacted Carl Buchberger, the person responsible for billing, he refused to provide any explanations and dismissed our concerns with an unprofessional attitude—he even laughed on the phone. 2. Failure to Remove Sold Vehicles • We sold two vehicles on December 26, 2024, and notified the agency. Despite their assurances that the vehicles would be removed from the policy, we discovered weeks later that one vehicle is still active and we have to pay for it! 3. Duplicate Policies Without Notification • Also, we just found out that we’ve been paying for two workers’ compensation policies instead of one. We never needed two policies! 4. Unprofessional and Unresponsive Team • Kira Schnell Harrison has been completely unresponsive during this entire ordeal. Her staff, particularly Carl, has been dismissive, unhelpful, and careless. We’ve been trying to resolve these issues, but no one takes responsibility. This agency has caused us unnecessary stress, wasted time, and financial losses. We have been in business for almost 20 years and have never experienced this level of incompetence and disregard from any insurance company or agency. If you need an agency you can trust, this is NOT it. Stay far away from Kira Schnell Harrison’s State Farm agency."
We responded:
"Thank you for taking the time to share your experience. We’re deeply sorry to hear about the challenges you’ve faced and the frustration this has caused. Please know that your concerns are taken very seriously, and we genuinely regret that we fell short of meeting your expectations. Your feedback highlights areas where we need to improve, and we want to make things right. We’d like to address the issues you mentioned, including the billing confusion, policy updates, and communication breakdowns, to ensure you feel heard and supported. Our team is committed to providing the exceptional service our customers deserve, and we regret that this wasn’t your experience. We’d appreciate the opportunity to connect with you directly to resolve these concerns and rebuild your trust. Please don’t hesitate to reach out to me personally, or let us know the best time to contact you. Thank you for bringing this to our attention, and we hope to work together toward a resolution. Sincerely, Kira Schnell Harrison State Farm Agent"
Profile photo of Amanda Hingston

Amanda Hingston

January 17, 2025

5  out of  5
rating by Amanda Hingston
"Karisa was a great help in switching me to State Farm Auto Insurance! She explained all of the auto benefits really well and was able to assist me in getting a quote that fit my family’s needs."
We responded:
"Thank you, Amanda! I'm so happy to hear that Karisa was able to assist you with switching to State Farm Insurance. It's wonderful to know she explained the benefits clearly and helped find a quote that suits your family's needs. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Profile photo of Enrique Ortiz

Enrique Ortiz

January 16, 2025

5  out of  5
rating by Enrique Ortiz
"They go above and beyond with assisting you through your claims and any questions or information you may need. Thank you guys so much!"
We responded:
"Thank you, Enrique, for your wonderful feedback! I'm glad to know that our team has been able to assist you effectively with your claims and any questions you had. Your appreciation means a lot to us. If you ever need further assistance or have more questions, feel free to reach out. We're here to help!"
Profile photo of Karisakaczorowski Kaczorowski

Karisakaczorowski Kaczorowski

January 10, 2025

5  out of  5
rating by Karisakaczorowski Kaczorowski
"I had a great experience at this agency! I can’t say enough great things about this office!! Highly recommend for all of your insurance needs!"
We responded:
"Thank you, Karisaka, for your fantastic review! I'm so happy you had a great experience with our office. Your recommendation means a lot to us. If you ever need assistance with your insurance needs, feel free to reach out anytime. We're here to help!"
Profile photo of Claudia Garcia

Claudia Garcia

November 23, 2024

5  out of  5
rating by Claudia Garcia
"Very friendly and helpful!"
We responded:
"Claudia, Thank you for your kind words! I'm happy to know you found our team friendly and helpful. We always strive to provide the best service possible. If you ever need anything else, we're here for you! Best regards, Kira Harrison"
Profile photo of Amber Muhlhan

Amber Muhlhan

November 22, 2024

5  out of  5
rating by Amber Muhlhan
"Kira and her staff always take good care of us. They are so welcoming and approachable and we trust them with all of our insurance!"
We responded:
"Amber, thank you so much for your wonderful review! We're happy to know that you feel welcomed and well taken care of by our team. Your trust in us for all your insurance needs means a lot. If you ever have any questions or need further assistance, we're always here to help!"
Profile photo of Thomas Romza

Thomas Romza

November 6, 2024

5  out of  5
rating by Thomas Romza
"Carl is the best! Great guy and worked with me to get my coverage/cost where it needed to be."
We responded:
"Carl is indeed fantastic! I'm glad he could help you find the right coverage and cost. We appreciate your feedback and look forward to assisting you with any future needs. Thanks for choosing our office! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of John Wolff

John Wolff

August 7, 2024

5  out of  5
rating by John Wolff
"All went well going from one agent to another agency."
We responded:
"Hey John, thanks for the awesome review! I'm glad everything went smoothly with your transition to our agency. If you ever need anything, we're here to help! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of Saleem Kazi

Saleem Kazi

July 18, 2024

5  out of  5
rating by Saleem Kazi
"Kira Schnell-Harrison, she is a wonderful and knowledgeable lady knows how to solve the problems and make suggestions for the future. On top easier to communicate."
We responded:
"Hi Saleem, thank you so much for your wonderful review! I'm so happy to know that you found my service knowledgeable and easy to communicate with! Your satisfaction is my top priority, and I'm grateful for your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of Frank Scheithe

Frank Scheithe

May 29, 2024

5  out of  5
rating by Frank Scheithe
"Great office to work with thank you Sophie and the team at that office for great work."
We responded:
"Frank, I'm happy to hear you had a great experience with Sophie and our team! We're grateful for your positive feedback and look forward to assisting you further. Your satisfaction is our priority! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of David Kent

David Kent

May 22, 2024

5  out of  5
rating by David Kent
"Nice people at State farm, Friendly and fast thank you."
We responded:
"David, we're thrilled you're pleased with our service! Our team is grateful for your positive feedback and we're happy to have provided you with excellent insurance options. If you ever need assistance in the future, feel free to reach out. Thank you for choosing us! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of Regina Ofiara

Regina Ofiara

May 14, 2024

5  out of  5
rating by Regina Ofiara
"Sophie A. was awesome to work with at State Farm. She made recommendations that resulted in an increase in my coverage and a decrease in my cost. She promptly responded to my communications via phone and email. A very efficient process that resulted in a significant savings with my insurance coverage costs."
We responded:
"Regina, I'm thrilled to hear about the increase in your coverage and decrease in costs! Your satisfaction is our priority, and I'm pleased that our efficient service resulted in significant savings for you. Thank you for choosing our office for your insurance needs! - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of ABC HVAC of Chicago Chicago

ABC HVAC of Chicago Chicago

May 11, 2024

5  out of  5
rating by ABC HVAC of Chicago Chicago
"I just want today million thanks to Sophie Aldeir. Works at State Farm. She great person took all the time to save me at least $3200 a year on my insurance. She saved lot of money campare the other insurance company. I insured 4 cars and trucks. And my house insurance. Also she saved my girl at least. $175 a month. Thank you Sophie and State Farm I will recommend to all my family. 10 stars well deserved"
We responded:
"Sophie, I am thrilled to hear about the fantastic savings you provided for our valued customer! Your dedication to finding the best insurance options is truly commendable. Thank you for recommending us to your family. We are here for all your insurance needs. - Kira Schnell-Harrison - State Farm Insurance Agent, Oak Forest, IL"
Profile photo of Orit Nomat

Orit Nomat

May 5, 2024

5  out of  5
rating by Orit Nomat
"Sophie was very informative professional and knowledgeable She saved me a lot of money by switching to state farm I recommend her to all my family and friends"
We responded:
"Orit, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Profile photo of Jolait Figuigui

Jolait Figuigui

May 5, 2024

5  out of  5
rating by Jolait Figuigui
"I had the best experience getting my Business,auto and home insurance done with the help of Sophie. She was professional and caring and made the process easy. I highly recommend Sophie and that office."
We responded:
"We love seeing reviews like this, Jolait! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come! "
Profile photo of Brianna McColler

Brianna McColler

April 20, 2024

5  out of  5
rating by Brianna McColler
"Carl is the best! Went above and beyond to get me what I needed! Was very patient and pleasant!"
We responded:
"Thanks for the kind words, Brianna! We’re happy to hear Carl was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Kira Schnell - Harrison - State Farm Insurance Agent"